shipping

SHIPPING

We ship to all US States and offer free domestic shipping using either UPS Ground or USPS Priority Mail, and occasionally USPS First Class for local orders. Upgraded shipping is possible and you will see price quotations at checkout for faster options. 

How long does shipping take?

Orders are typically packed and shipped within 2 business days. Occasionally, this time is longer due to inventory fluctuations, weather issues and high volume events. Need your order fast for your vacation or big event?  Send us a note and we will do all we can to expedite, and will quote current packing times. Please note the upgraded shipping times quoted at checkout do not include time to pack your order. On occasion, orders will partial ship due to inventory levels. In this case, you will receive a new tracking number once the remainder of your order ships.

Do you ship internationally?

We do! We ship to several international destinations, including Canada, Mexico, Bermuda, Europe, Japan, Hong Kong, Singapore, Taiwan, Australia, and New Zealand. International orders ship via DHL Express. International orders over $500 USD will receive free shipping. If we ship to your country, available shipping rates will be quoted at checkout. If not, email info@shopmirth.com to see if we are able to ship to your country.

All international orders are final sale.

Typical shipping time for international orders shipped with DHL Express is 1-3 business days, but transit time will depend on the final destination. The indicated delivery timeline is an approximate number of days an order takes to deliver from the ship date, and does not include weekends, holidays and any unforeseeable delays on the shipping carrier’s end (weather, volume, traffic, etc). If your order has a pre-order style, your order may take longer than usual to ship.

International orders are shipped on a delivery duty paid (DDP) basis. Therefore,  international shipping costs, duties, and taxes are calculated at checkout and charged when the order is placed. Please note that duties and taxes assessed by customs vary by country and product. All import duties and taxes are paid by the customer.
Shipping costs, duties, and taxes are non-refundable. 

For packages that are refused at delivery, customers will still be responsible for all duties, taxes and shipping costs to and from the United States. These costs will be deducted from the customer return. 

All risk in the order, including risk of lost, stolen, or damaged products, shall pass to the customer. MIRTH shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

Can I edit my shipping address after placing an order or exchange?

You can! Please email info@shopmirth.com to edit your address. We are only able to edit the address if the order has not yet shipped.

I’m in Houston and need my order stat! Can you help?

Yes! We partner with Shipsi to offer same day delivery with minimal cost. You will see this option at checkout if available (M-F only) with a price quoted for the service.  Shipsi terms of service can be found here. You can also pick up at our studio in Houston's museum district. Email info@shopmirth.com to coordinate.

How do preorders work?

Items marked "pre-oder" will ship once available. The estimated ship date is noted on the product page. Payment is taken when the order is placed, and the order will ship at a future date. You will receive an email notification once pre-order items have shipped. Occasionally pre-ordered items take longer to ship than anticipated. We are happy to cancel your pre-order and issue a refund if you prefer not to wait.

Where’s my package?

For the most up to date information about your package's location, please check the tracking number provided in your shipping confirmation email. Once your order has been picked up by the shipping carrier, we have no control of the package. Be sure to ship to a secure location. 

We strongly encourage purchasing Redo Package Protection & Free Return Shipping for a minimal cost at checkout. We are unable to refund or replace orders once they are marked as successfully delivered without Redo Package Protection.

We find that missing packages usually turn up within 5 days of the scanned delivery date, so we ask that you wait until then before taking action. If your package has still not been found, you may click here to file a claim if you purchased Redo Package Protection & Free Return Shipping.

Occasionally we are not able to fulfill an order due to inventory fluctuation. If we cannot supply you with the Products that you have ordered, we will cancel your order and inform you of this as soon as possible and issue a full refund for that Product and any shipping pre-paid to us. When you place an order to purchase a Product from us, your order represents an offer to us to purchase that Product, which we may choose to accept or refuse – it does not represent a legally binding contract. Whilst we will do our best to fulfill your order (once it is accepted), we cannot guarantee to do so (for example, where we are out of stock, or where your card issuer refuses to authorize your payment). Your offer is accepted by us and becomes binding only when the order has shipped and has been accepted by the shipping carrier.